Re: IRC SIG needs external oversight

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On 09/15/2016 10:51 AM, Kevin Fenzi wrote:
> On Thu, 15 Sep 2016 15:19:01 +0200
> Brian Exelbierd <bex@pobox.com> wrote:
>> 1. Could this group work with or combine with the Diversity or CommOps
>> groups to create a group of people who can step in when something
>> happens and our CoC guidelines are called into question? This would
>> also spread the workload and reduce burnout.
>
> Sure, but again the overlap here isn't as high as you might think.
> People I see on IRC are seldom also active on ask or lists. An ask
> moderator wouldn't have any idea the irc commands or know when to step
> in, etc.
>

With regards to this specific point, I think that like with the
Infrastructure SOPs, the technical knowledge is a barrier that can be
crossed and broken down. I think it would be possible to convert people
who are active in IRC and also other places and teach them how to use
the commands quickly and easily. For example, even when I'm creating IRC
channels for non-Fedora topics, I still refer back to the Fedora Infra
SOP on creating a freenode IRC channel. I think having "common" commands
for a channel OP to run (temporary bans, full bans, quiets, etc.) in a
SOP format would be invaluable to "training" new or interested members
who are active in IRC but are unfamiliar with moderation commands.

To also expand on the idea of actions are logged, I think the way the
ArchLinux Women community keeps track of actions is a good example. They
use a private wiki page visible to operators / admins with a table for
every ban / quiet / other action they take against users. The table has
fields for who was acted on (nick / NickServ account / hostname / etc.),
date and time of action, who issued the action, a comment / explanation
by the operator (with what channel it happened in), and lastly any
comments on if/when the ban expires or if it is lifted. While it doesn't
have to be the wiki, a table-like format or database seems like a good
way to keep track of these actions and keep a "trail" of actions that
can be referenced. The SpigotMC IRC team also does this, albeit with a
Google Drive form.

--
Cheers,
Justin W. Flory
jflory7@gmail.com